Privacy Policy
Last Updated: December 31, 2025
1. Introduction
This Privacy Policy (Privacy Policy or Policy) outlines how your information is collected, used and disclosed when you access or use our Services as defined in our Terms. This information is collected, used and disclosed in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy is incorporated by reference into our Terms. Any capitalized terms not defined in this Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Privacy Policy.
2. What information do we collect and how is it collected?
We collect Personal Information, as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act), when you access or use our Services.
2.1. Personal Information provided by you
We collect information that you provide to us through our Services and any other means of contact. The kinds of Personal Information we collect include information such as your name, email address, organization, address, phone or mobile number, bank account, and payment details.
We reserve the right to maintain, store, and use any information or data where we reasonably believe that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity, whether immediate or in the future, or where we have a legitimate business reason to do so, including collecting amounts owed, resolving disputes, enforcing our Terms, or for record-keeping integrity.
2.2. Automatically collected Personal Information
When you access our Services, we automatically record information from your device and its software, including your IP address, browser and device type, internet service provider, mobile phone carrier, platform type, the website from which you came and the website to which you are going when you leave our Services, date and time stamp, and cookies that may uniquely identify your browser or account.
When accessing our Services using a mobile device, we may also receive and collect identification numbers associated with your device, mobile carrier, device type and manufacturer, and, if enabled, geographical location data (including GPS).
2.3. Personal Information collected via cookies
Our Services may use small pieces of data called cookies to identify a user who engages with our Services and to compile records of a user’s history of engaging with our Services. If you wish to disable cookies, you may do so through your browser settings, however please be aware that if you choose to do this, some functionality of our Website will not be available to you.
2.4. Personal Information collected via Google Analytics
CooQu India may use Google Analytics, which allows us to anonymously track the use of our Services by recording the number of users who have visited, the number of pages viewed, navigation patterns, and technical data. This information is collected for statistical purposes only and cannot be used to identify you.
2.5. Third Party Payment Processor
CooQu India uses third party payment processors and gateways to process payments. CooQu India does not store or retain any sensitive financial/billing information (being credit card numbers, bank account details, etc.), obtained in connection with processing such payments.
3. For what purposes do we collect and use Personal Information?
- For provision of the Services;
- For communication with you regarding features and messaging;
- For announcements, technical notices, and administrative updates;
- For analysis, monitoring, and improvement of our Services;
- For security purposes and fraud protection;
- For sending marketing communications and promotional offers;
- To comply with relevant laws and regulations.
4. How do we store and protect your information?
4.1. Storage of Personal Information
The Personal Information we collect from you is transferred and stored electronically within a secure cloud server which is SSL Encrypted located in Australia. You agree and consent to CooQu India storing your Personal Information on such servers.
4.2. Who can access your Personal Information?
Your Personal Information is accessible to our employees, contractors and our third-party service providers such as our website host and technical support providers.
Please note that no method of electronic transmission or storage is 100% secure and we cannot guarantee the absolute security of your Personal Information. Transmission over the Internet is at your own risk.
5. To whom your Personal Information is disclosed?
5.1. CooQu and Related Bodies Corporate
Your Personal Information may be accessed by our directors, employees, officers and contractors.
5.2. Parties required by law
Your Personal Information may be disclosed to any party to whom we are required by law to provide it, including court orders or investigations.
5.3. Direct marketing
You agree to us using your Personal Information to keep you informed about our products and services. You can opt-out at any time.
6. Third party websites and social media
Our Services may contain links to third party websites. We have no control over, and shall not be liable for, the privacy practices or content of these third party platforms.
7. How can you access or update your Personal Information?
At any time, you may request access to Personal Information we hold about you. You may also request that we delete, update or correct any Personal Information by setting out your request in writing.
10. Contact us
All requests for access or corrections to your Personal Information and complaints should be directed to our Privacy Officer:
Website
www.cooqu.co.in
admin@cooqu.co.in
If you are not satisfied with our handling of your complaint, you are entitled to make a complaint to the Office of the Indian Information Commissioner.
